Privacy policy

Last Updated: July 31, 2026

At Mulanui Services ("Mulanui," "we," "our," or "us"), we are committed to protecting your privacy and respecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit https://mulanui.shop, purchase any of our digital services, or otherwise interact with us.

By accessing or using our website or services, you acknowledge that you have read and agreed to the practices described in this Privacy Policy.

Information We Collect

Depending on how you use our website and services, we may collect the following types of information:

Contact Information

This may include:

Full name
Email address
Phone number (if provided)
Billing information

Order Information

We may collect information related to your orders, including:

Purchased service
Order status
Purchase date
Order value
Communications related to fulfilling your order

Payment Information

We do not store your payment card details.

All payments are securely processed through authorized payment gateways and payment service providers. We may receive limited payment-related information such as payment status, transaction ID, and payment method for the purpose of processing your order.

Game Account Information

Some of our digital gaming services require temporary access to your game account.

When necessary, we may collect:

Game Account UID
In-game username
Login credentials voluntarily provided by you
Any additional information strictly required to complete the requested service

This information will only be used for the purpose of providing the purchased service and will not be used for any unrelated purpose.

Device and Usage Information

We may automatically collect certain technical information, including:

IP address
Browser type
Device type
Operating system
Pages visited
Date and time of your visit
Cookies and similar technologies

How We Use Your Information

We use your personal information to:

Provide and deliver our digital gaming services
Process your orders and payments
Communicate with you regarding your purchases
Provide customer support
Improve our website and services
Detect and prevent fraud or unauthorized activities
Comply with legal and regulatory obligations

Sharing Your Information

We do not sell your personal information.

We may share your information only when necessary with:

Shopify, as the platform hosting our online store
Authorized payment gateways and payment service providers
Hosting, security, analytics, or technical service providers
Government authorities or law enforcement agencies when required by applicable law

Any disclosure will always be limited to the minimum information necessary for the intended purpose.

Cookies

Our website may use cookies and similar technologies to:

Improve your browsing experience
Remember your preferences
Analyze website performance
Detect fraudulent activities

You may disable cookies through your browser settings; however, some features of the website may not function properly.

Data Security

We implement appropriate technical and organizational measures to help protect your personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain your personal information only for as long as necessary to:

Provide our services
Offer post-sale customer support
Resolve disputes
Comply with legal, accounting, and regulatory obligations

Game account login credentials, when required to perform a purchased service, are retained only for the period necessary to complete the service or provide related customer support. Once they are no longer needed, they will be deleted or no longer used, unless a longer retention period is required by applicable law.

Your Rights

Depending on your country or region, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information
Object to certain types of data processing
Withdraw your consent where permitted by law

To exercise any of these rights, please contact us using the information provided below.

Third-Party Links

Our website may contain links to third-party websites or platforms.

We are not responsible for the privacy practices or content of any third-party services.

Children's Privacy

Our services are not intended for children, and we do not knowingly collect personal information from minors.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page, and your continued use of our website after such changes constitutes your acceptance of the updated Privacy Policy.