Refund policy

Last Updated: July 31, 2026

At Mulanui Services, we are committed to providing high-quality digital gaming services. If you experience any issues with your order, please contact us, and we will review your request in accordance with the Refund Policy below

Eligible Refund Cases

You may be eligible for a refund under the following circumstances:

We are unable to begin the requested service due to an issue on our side.
We are unable to complete your order due to circumstances for which Mulanui is responsible.
The service delivered differs materially from the service purchased.
You cancel your order before the service has begun.

Non-Refundable Cases

Refund requests will not be approved in the following situations:

The service has been completed successfully.
The service has already begun, unless it cannot be completed due to an issue on our side.
You provide incorrect or incomplete information that prevents us from delivering the service.
You fail to cooperate or respond during the service period, preventing completion of your order.
Your game account receives a warning, restriction, suspension, ban, or any other action imposed by the game publisher as a result of the game's policies. Such actions are beyond Mulanui's control.
You change your mind after the service has already begun.

Partially Completed Services

If work has already started but cannot be completed due to circumstances for which Mulanui is responsible, a partial refund may be issued based on the uncompleted portion of the service.

The refund amount will be determined after reviewing the status of the order.

Refund Request Period

Refund requests must be submitted within 7 days from the date of payment.

Requests submitted after this period will not be considered unless otherwise required by applicable law.

Refund Review

Each refund request is reviewed individually.

We may request additional information or supporting evidence before making a final decision.

Refund Processing Time

If your refund request is approved, the refund will be issued to the original payment method whenever possible.

Depending on your bank or payment provider, the refund process may take 5 to 10 business days.

Abuse of the Refund Policy

Mulanui reserves the right to deny any refund request if we determine that it involves fraud, abuse of this Refund Policy, misleading information, or an attempt to obtain a refund after the purchased service has been fully delivered.