FAQ

What services does the website provide?

We provide map and area exploration, quest and event completion, resource collection, character and weapon progression, account progression, and other gaming assistance services for games such as Genshin Impact, Wuthering Waves, and other games supported on the platform.

Are any automated programs or tools used while fulfilling the service?

No. Services are manually fulfilled by authorized members of the Mulanui team. We do not use cheats, bots, or automation tools. However, we cannot guarantee that a game publisher will not take action against an account, as decisions regarding account restrictions, suspensions, or bans are controlled by the game publisher.

How long does fulfillment take?

Fulfillment time varies depending on the type and size of the order and the availability of the fulfillment team. Most orders are completed within 24–48 hours, while larger or more complex orders may require additional time.

How can I protect my account information and password?

We recommend changing your password to a temporary password before providing login details to the Mulanui team, and changing it again immediately after the service is completed and the order is confirmed. Account information is used only to the extent necessary to fulfill the requested service.

Can I play my account while the service is being fulfilled?

This may be possible depending on the nature of the service. We recommend coordinating login and logout times with the Mulanui team to avoid conflicts while the order is being fulfilled.

How do I receive cashback?

Cashback is automatically added to your internal balance after the applicable offer requirements are met and the order is successfully completed. The cashback rate and conditions are shown on the relevant service or offer page before purchase.

What should I do if I encounter a problem?

Open a support ticket from your dashboard. We will review the issue and respond as soon as possible. Please expect a response generally within 24 hours on business days.

Can I cancel my order?

You may request cancellation before fulfillment begins. After fulfillment has started, cancellation requests are reviewed based on the order status, the portion already completed, and the Refund Policy.

How can I join the Mulanui team?

From your dashboard, select the option to join the Mulanui team and complete the application form. Your application will be reviewed according to the platform's requirements and current fulfillment team needs, and we will contact you when necessary.