Privacy Policy

Introduction

Mulanui Services ("Mulanui", "we", "us", "our", or the "Platform") is committed to respecting user privacy and protecting personal information.

This Privacy Policy explains how we collect, use, process, protect, and share information when you use our website at https://mulanui.shop, create an account, purchase our services, use the Platform, or communicate with us.

By using the website, Platform, or our services, you acknowledge that you have read this Privacy Policy and understand how we handle your information.

Where we rely on your consent to process a particular type of information, we will request that consent where required by applicable law.

Information We Collect

We may collect or process different types of information depending on how you use the website, Platform, or services.

Account and Contact Information

This may include:

Name.
Email address.
Phone number, if provided.
Mulanui username or account information.
Country or region where necessary.
Billing information.
Information you provide when communicating with us or our support team.

Order and Service Information

We may collect information related to your orders and purchased services, including:

Requested service.
Game associated with the order.
Service details and selected options.
Order status.
Purchase date.
Order value.
Service fulfillment progress.
Information and instructions provided by the customer for fulfillment.
Communications related to the order.
Fulfillment records or evidence where necessary.
Information necessary to manage an order or handle a related issue, refund, payment dispute, or other dispute.

We may retain reasonable records demonstrating the progress or completion of a service for order management, customer support, fraud prevention, refund handling, and payment dispute purposes.

Payment Information

Mulanui does not store full payment card details where payment processing is handled by a third-party payment service provider.

Payments are processed through third-party payment gateways and payment service providers. We may receive limited transaction information from them, such as:

Payment status.
Transaction or payment identifier.
Amount and currency.
Payment method or payment method type.
Refund or dispute status.
Limited information associated with fraud prevention or transaction verification.
Other information reasonably necessary to confirm a payment, manage an order, process a refund, or handle a dispute.

Information collected directly by a payment service provider is handled according to that provider's own privacy policy and terms.

Customers should not send full payment card numbers, card security codes, online banking passwords, or other financial credentials to members of the Mulanui fulfillment team.

Game Account Data

Some services may require temporary access to a customer's game account so that the purchased service can be performed manually.

When a customer purchases a service requiring such access, we may collect or process:

Account ID or UID.
In-game username.
Server or region information.
Login credentials voluntarily provided by the customer for service fulfillment.
Temporary information or codes required to access the game account where necessary.
Account progression information relevant to the service.
Other information reasonably necessary to perform the requested service.

Game account access information is used only for purposes related to fulfilling the relevant order or resolving an issue directly associated with it.

Necessary information may be made available to authorized Mulanui team member or members responsible for fulfilling the order. Their access is limited to information reasonably required to perform the service.

Fulfillment team members may not use game account information for unrelated personal or commercial purposes, share it with unauthorized persons, or access the account outside the scope of fulfilling the relevant order.

Actions taken within the game account must be limited to those reasonably necessary to perform the service purchased by the customer.

Providing access information for the purpose of fulfilling an order does not grant Mulanui or its team members any ownership or independent rights in the customer's game account.

Login Credentials and Security

We treat game account login credentials as operationally sensitive information and restrict access to authorized persons who require the information to fulfill the relevant order.

We may use appropriate technical and organizational measures to reduce unnecessary access to login information and protect it while it is being used for fulfillment purposes.

We do not ask customers to provide personal email passwords, banking passwords, or payment card credentials to members of the fulfillment team.

Where a game requires a temporary verification code to authorize a login, the code must be used only for the purpose for which it was provided.

We recommend that customers change their game account password or update their access credentials after fulfillment where appropriate as an additional account-security measure.

Device and Usage Information

We may automatically collect certain technical information, including:

IP address.
Browser type.
Device type.
Operating system.
Pages accessed.
Date and time of use.
Session information.
Cookies and similar technologies.
Technical information relating to website performance, errors, and security.

How We Use Your Information

We may use collected information to:

Create and manage Mulanui accounts.
Manage orders and services.
Manually fulfill services through authorized Mulanui team members.
Provide fulfillment team members with necessary order information.
Communicate with customers regarding orders or services.
Process and confirm payments.
Process refunds.
Provide support and customer service.
Monitor service progress and completion.
Maintain fulfillment records where necessary.
Manage complaints, disputes, and payment disputes.
Detect and prevent fraud and misuse.
Protect accounts, the Platform, and our services.
Improve the website, services, and user experience.
Analyze Platform performance and resolve technical issues.
Enforce our Terms of Service and Platform policies.
Comply with legal, regulatory, and accounting obligations.
Protect the rights of Mulanui, our users, and other parties.

Legal Bases for Processing

Depending on the type of information and applicable law, we may process information where necessary:

To perform a contract or service requested by the customer.
To take steps at the customer's request before providing a service.
To comply with a legal obligation.
For the legitimate interests and rights of Mulanui or its users, such as preventing fraud, securing the Platform, and managing disputes.
Based on the customer's consent where consent is required.

Where processing is based on consent, consent may be withdrawn in accordance with applicable law without affecting the lawfulness of processing carried out before withdrawal.

Information Sharing

We do not sell users' personal information.

We may share or make certain information available where necessary to:

Authorized Mulanui team members responsible for fulfilling an order.
Hosting and infrastructure providers.
Payment gateways, payment service providers, banks, and payment networks where necessary.
Security, protection, and fraud-prevention providers.
Email, notification, and communications providers.
Analytics providers and technical services used to operate and improve the website.
Professional advisers or service providers where necessary.
Governmental, regulatory, or judicial authorities where required by law.
Other parties where disclosure is necessary to protect legal rights, prevent fraud, or handle a dispute or payment dispute.

Disclosure is limited to information reasonably necessary for the relevant purpose.

Where we rely on service providers to process information on our behalf, we seek to use providers appropriate to the nature of the information and services involved.

Fulfillment Team

Due to the nature of Mulanui's services, authorized fulfillment team members may need access to certain customer information to perform orders.

This may include order details, in-game usernames, temporary access credentials, and other information necessary to perform the service.

Fulfillment team members must:

Access only information necessary for orders assigned to them.
Use information only to perform the service.
Maintain the confidentiality of customer information.
Not copy or share access credentials with unauthorized persons.
Not use a customer's account for unrelated personal or commercial purposes.
Stop accessing the account when access is no longer necessary to fulfill the order.

Mulanui may restrict or terminate the access of any fulfillment team member who violates these requirements or misuses customer information.

Fulfillment Evidence and Records

Mulanui may retain information or records associated with order fulfillment to demonstrate the progress or completion of a service.

Depending on the nature of the service, these records may include:

Order status.
Fulfillment progress.
Dates or times when certain tasks were performed.
Images or screenshots related to the result of the service.
Customer communications associated with the order.
Other information reasonably necessary to document service fulfillment.

These records may be used to manage an order, provide support, handle a refund request or complaint, respond to a payment dispute, or verify service fulfillment.

Where reasonably possible, unnecessary personal information should not be included in fulfillment evidence.

Cookies

The website may use cookies and similar technologies to:

Operate essential website functions.
Maintain login and session status.
Remember user preferences such as language, currency, and theme.
Improve the user experience.
Measure and analyze website performance.
Detect errors.
Prevent fraud and protect the website.

Some cookies may be necessary to operate the website, while other types may be subject to user choices or consent where required by applicable law.

Users may also control certain cookies through browser settings, although disabling necessary cookies may affect website functionality.

Data Protection

We take reasonable technical, organizational, and administrative measures to help protect information against unauthorized access, use, alteration, disclosure, destruction, or misuse.

Depending on the nature of the information and systems involved, these measures may include limiting access to authorized persons, minimizing unnecessary access to information, and taking appropriate measures to protect accounts and systems.

No electronic transmission or storage method can be guaranteed to be 100% secure, and we therefore cannot guarantee absolute data security.

If we become aware of a security incident involving personal information, we may take appropriate steps to investigate the incident, limit its effects, and notify affected parties or relevant authorities where required by applicable law.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

Fulfilling services and orders.
Managing accounts.
Providing support.
Handling refunds, complaints, disputes, and payment disputes.
Preventing fraud and misuse.
Maintaining business and accounting records.
Complying with legal and regulatory requirements.

Retention periods may vary depending on the type of information, the purpose for which it is used, and applicable legal or contractual obligations.

Game Account Credential Retention

Game account login or access credentials are retained only for as long as reasonably necessary to fulfill the relevant service or provide directly related support.

When the operational need for access credentials ends, they are deleted, removed from systems used to access the account, or otherwise made unavailable to the fulfillment team in accordance with applicable technical procedures.

We may retain non-sensitive information associated with the order, such as an account identifier or fulfillment record, for a longer period where necessary to manage the order, prevent fraud, handle a dispute, or comply with legal or accounting obligations.

We do not retain game account login credentials for use in future orders unless the customer provides them again or expressly requests retention and such retention is legally permitted and appropriately protected.

International Data Processing and Transfers

Mulanui may use service providers, team members, or technical infrastructure located in countries other than the user's country of residence.

As a result, certain information may be processed or accessed from outside the user's country where necessary to provide services or operate the Platform.

Where applicable law imposes requirements on international transfers of personal data, we take the measures required under those laws.

Your Rights

Depending on the laws applicable to you, you may have the right to:

Ask whether we process your personal information.
Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of certain information.
Request restriction of certain processing.
Object to certain processing.
Withdraw consent where processing is based on consent.
Request a copy or transfer of certain information where provided by applicable law.
Submit a complaint to an applicable data protection authority where such a right is available.

We may need to verify the identity of the person making a request before fulfilling certain rights requests to protect information against unauthorized access.

Certain deletion or restriction requests may not be fully available where retention is legally required or reasonably necessary to handle disputes, prevent fraud, or protect legal rights.

Third-Party Links and Services

The website may contain links to, features from, or services provided by third parties.

These parties may collect or process information according to their own privacy policies.

Mulanui does not control the independent privacy practices of such third parties, and we recommend reviewing their policies before providing information to them.

Children's Privacy

Mulanui's services are not directed to children who do not have the legal capacity to use the services independently.

Where applicable law permits a minor to use the services with the consent of a parent or legal guardian, such consent must be obtained before using the service or providing personal information.

We do not knowingly collect personal information from a child in a manner that violates applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, systems, or legal requirements.

The updated version will be published on the website, and we may provide additional notice of material changes where appropriate.

Changes become effective when published or on any later effective date stated in the updated version.

Contact Us

If you have questions about this Privacy Policy, how your personal information is processed, or wish to exercise an applicable privacy right, you may contact us through:

Email: info@mulanui.shop
Website: https://mulanui.shop