Wallet Terms

Wallet and Balance Terms

These terms explain the rules governing internal balances on Mulanui Services, including Refund Balance, cashback, rewards, fulfillment team member earnings, and any other balance types made available through the Platform.

By using any balance or balance-related function, you agree to these terms in addition to the Terms of Service, Refund Policy, and other applicable Platform policies.

Nature of the Balance

Mulanui provides an internal balance system to support specific Platform functions.

Balance types may include:

  • Refund Balance.
  • Cashback Balance.
  • Rewards and promotional credits.
  • Fulfillment Team Earnings.
  • Other balance types that may be introduced by the Platform.

Each balance type is maintained according to its applicable rules. The fact that multiple balance types appear within the same account does not mean that they have the same usage, transfer, or withdrawal rights.

The primary currency used to calculate balances on the Platform is United States Dollars (USD).

Balances may be displayed in other currencies for informational purposes based on exchange rates used by the Platform.

Internal balances:

  • Are not bank accounts.
  • Are not bank deposits.
  • Do not earn interest.
  • Are not intended as a general-purpose facility for storing money.
  • Are not a general-purpose service for transferring money between users or payment methods.
Mulanui's balance system may not be used to move funds from one payment method to an unrelated or different payment method.

Separation of Balance Types

Different balance types are maintained separately.

Holding an amount in one balance type does not automatically provide the user with the usage or withdrawal rights applicable to another balance type.

In particular:

  • Refund Balance is governed by the Refund Policy and the rules below.
  • Cashback and rewards are generally intended for use within Mulanui only.
  • Fulfillment Team Earnings are separate amounts associated with services performed by team members and may be withdrawable subject to applicable withdrawal requirements.

A balance type may not be converted into another balance type unless Mulanui expressly makes such functionality available in accordance with applicable Platform policies.

Deposits

Direct deposits into the internal balance are currently unavailable.

Users must not use the balance system as a means of depositing or storing funds outside the specific functions provided by Mulanui.

Amounts may be credited automatically or by Mulanui as a result of legitimate Platform activities, including:

  • An approved refund.
  • Eligible cashback.
  • A reward or promotional credit.
  • Service earnings owed to a fulfillment team member.
  • An approved correction or adjustment associated with a Platform transaction.

Refund Balance

Refund Balance is a separate balance representing amounts approved for refund under the Refund Policy.

When a refund is approved, the eligible amount may be credited to the customer's Refund Balance.

A customer may use Refund Balance to:

  • Purchase services available on Mulanui.
  • Request that eligible funds be returned to the original payment method where supported by the payment provider.

When Refund Balance is returned to the original payment method, the transaction is processed as a refund associated with the original transaction rather than as a general wallet withdrawal.

Refund Balance is not cashback or a promotional reward. Crediting an approved refund to Mulanui Refund Balance does not, by itself, remove the customer's ability to request a return to the original payment method where available under the Refund Policy and applicable payment-provider rules.

Refund Balance Restrictions

Refund Balance may not be used to:

  • Transfer funds to another user.
  • Transfer funds to another Mulanui account.
  • Withdraw funds to a payment method unrelated to the original transaction.
  • Convert a card payment into a cryptocurrency wallet withdrawal or vice versa through the refund system.
  • Use the refund system as a method for transferring or exchanging funds between different payment methods.

For example, where an order was paid for using a payment card, Refund Balance resulting from that transaction may not be used to send funds to an unrelated cryptocurrency wallet or bank account.

Where a refund to the original payment method is technically unavailable, the matter will be reviewed in accordance with applicable payment-provider rules, law, and the Refund Policy.

Original Payment Method Refund Processing

An approved refund may be credited to Refund Balance within Mulanui according to the Platform's systems.

Where a customer requests a return to the original payment method, processing time may vary depending on:

  • The payment service provider.
  • Bank or card issuer.
  • Payment network.
  • Payment method.
  • Country and currency.
  • Review or compliance requirements associated with the transaction.

Once a refund request has been successfully submitted to the payment provider, Mulanui does not control the time required for the provider or financial institution to make the funds available to the customer.

Cashback

Cashback is calculated according to the applicable offer terms or system settings in effect when it is earned.

Cashback may be credited to a customer's balance when the applicable requirements are satisfied and the order is successfully completed.

Cashback:

  • Is intended for use within Mulanui.
  • Does not represent funds deposited by the customer.
  • Cannot be withdrawn as cash.
  • Cannot be returned to a payment card, bank account, or cryptocurrency wallet.
  • Cannot be transferred to another user unless expressly permitted by the Platform.
  • May be reversed where the order that generated it is cancelled or refunded.

Cashback cannot be claimed where the applicable offer requirements were not satisfied or the related order was cancelled or refunded in accordance with the applicable rules.

Rewards and Promotional Credits

Mulanui may provide rewards or promotional credits from time to time.

Unless expressly stated otherwise:

  • They may be used only within Mulanui.
  • They cannot be withdrawn as cash.
  • They cannot be refunded to a payment method.
  • They cannot be transferred to another user.
  • They may have an expiration date or specific usage conditions disclosed when they are issued.

Fulfillment Team Earnings

Fulfillment Team Earnings are separate from customer balances, Refund Balance, cashback, and rewards.

When a fulfillment team member completes an order in accordance with Mulanui's systems and procedures, applicable earnings associated with that order may be credited to their Fulfillment Team Earnings balance.

Earnings may be temporarily held after order completion for purposes including:

  • Service fulfillment review.
  • Refund requests.
  • Payment disputes.
  • Other disputes.
  • Fraud prevention.
  • Account or payment information verification.
  • Security or compliance requirements.

Earnings become eligible for withdrawal only after applicable Platform requirements have been satisfied.

A fulfillment team member is not entitled to earnings that have not been earned or that relate to an unfulfilled portion of a service.

Where an order is cancelled or fully or partially refunded, earnings associated with that order may be cancelled, adjusted, or reversed in reasonable proportion to the order status and refunded portion.

Mulanui determines the method used to calculate fulfillment team earnings, when they are credited, and applicable eligibility requirements in accordance with the Platform's systems and procedures.

Fulfillment Team Withdrawals

Withdrawals are available only to eligible fulfillment team members with withdrawable Fulfillment Team Earnings.

The fulfillment team withdrawal function does not apply to:

  • Cashback.
  • Rewards.
  • Promotional credits.
  • Customer Refund Balance, which instead follows the original-payment-method refund process.

Eligible fulfillment team members must submit withdrawal requests through the method designated by the Platform.

Each withdrawal request is subject to review, verification, and approval before a transfer is made.

The requested amount may be temporarily held during review.

The usual processing period is 3 to 7 business days after approval and may vary depending on the transfer method, verification requirements, and review outcome.

Transfer or processing fees may apply depending on the withdrawal method and will be displayed or otherwise communicated where appropriate.

Fulfillment team members must provide accurate payment information that belongs to them or that they are legally authorized to use.

Withdrawal Verification

Mulanui may request additional information before approving a Fulfillment Team Earnings withdrawal, including information reasonably necessary to:

  • Verify the account holder's identity.
  • Verify ownership or authorized use of the payout method.
  • Review orders that generated the earnings.
  • Prevent fraud or misuse.
  • Comply with legal or payment-provider requirements.

A withdrawal request may be delayed or held until required verification has been completed.

Waiting Periods and Restrictions

The Platform may apply temporary waiting periods or restrictions to certain operations for security, operational, or compliance purposes, including:

  • Between certain withdrawal requests.
  • After account or payment information changes.
  • Before a sensitive operation is permitted.
  • During the review of a dispute or refund.
  • During the review of a payment dispute.
  • During verification or fraud-prevention procedures.

Any specific waiting period will be displayed through the Platform or communicated to the user where appropriate.

Disputes, Refunds, and Chargebacks

Where a balance or Fulfillment Team Earnings amount relates to an order subject to a dispute, refund, or chargeback, the amount associated with that order may be temporarily held until the matter is resolved.

Where a full or partial refund is approved, related Fulfillment Team Earnings may be adjusted in reasonable proportion to the refunded amount and fulfilled portion of the service.

Where a payment dispute or payment-provider decision results in reversal of the original transaction, Mulanui may adjust balances associated with the order according to the outcome, applicable law, and Platform policies.

Prohibited Uses

Any balance or financial function on the Platform may not be used for:

  • Money laundering or financing illegal activities.
  • Using funds derived from fraud or theft.
  • Using stolen, fraudulent, or unauthorized payment methods.
  • Using the refund system to transfer funds between different payment methods.
  • Using Refund Balance to transfer funds between users.
  • Creating multiple accounts to manipulate balances, rewards, or system limits.
  • Exploiting errors or vulnerabilities to obtain unauthorized balances or earnings.
  • Providing false, misleading, or fraudulent information, documents, or evidence.
  • Attempting to bypass verification procedures, waiting periods, or security restrictions.
  • Using the balance system as a general-purpose money-transfer or money-storage service.
Where there is reasonable evidence of fraud, abuse, misuse, or illegal activity, Mulanui may suspend the relevant account or transactions, hold balances under review, cancel or reverse unauthorized balances, take other appropriate action, or report the matter to relevant authorities where required or permitted by law.

Balance Review and Holds

Mulanui may place a temporary hold or restriction on part of a balance or earnings where there is a reasonable basis for review, including:

  • Suspected fraudulent or unusual activity.
  • A dispute or refund request related to an order or balance.
  • A payment dispute or chargeback.
  • Repeated complaints or indications of Platform abuse.
  • A need to verify the identity of a user or fulfillment team member.
  • A need to verify payment or payout information.
  • An official request from a legal or regulatory authority.
  • Payment-provider requirements.
  • A violation of the Terms of Service or other Platform policies.

Any hold or restriction will remain only to the extent and for the period reasonably necessary to complete the review or address the underlying issue, subject to applicable law and payment-provider requirements.

Balance Corrections and Errors

Where a balance was credited due to a technical or calculation error, or as a result of a transaction that was later reversed or cancelled, Mulanui may correct the balance to reflect the accurate amount.

A balance resulting clearly from a technical error or unintended duplicate credit does not become owed to the user solely because it appeared in the account.

Where a correction materially affects a user's balance, Mulanui may provide information explaining the reason for the adjustment upon request, unless prevented by law or security requirements.

Payment Provider Rules and Applicable Law

Certain payment, refund, or transfer operations may be subject to the rules of relevant payment providers, banks, or payment networks.

Where these terms conflict with a binding payment-provider rule or mandatory right under applicable law, the binding rule or mandatory right applies to the extent required.

Relationship With the Refund Policy

The Refund Policy determines whether a customer is eligible for a full or partial refund and the applicable refundable amount.

These terms govern how approved Refund Balance is managed, as well as the rules applicable to other balance types.

Where a conflict concerns refund eligibility or the amount of a refund, the Refund Policy governs that issue.

Contact Us

For questions regarding Refund Balance, cashback, rewards, Fulfillment Team Earnings, or withdrawals:

  • Email: info@mulanui.shop
  • Website: https://mulanui.shop